How do I access my Gateway E-Mail Account?
Student Email Log in
You can find your Gateway email address on your class schedule or by logging into WebAdvisor. All student email addresses are XXX@mail.gtc.edu.
Logging into Student Email:
1. You will need your Student ID number and your "My Gateway" password.
2. Go to Gateway Mail Server
3. Fill in the login screen:
Username: Enter your Gateway Student ID number
Password: Enter your "My Gateway" password (same password as Blackboard and WebAdvisor)
Questions about student email? Contact Betty Altenburg at (262) 564-2972 or Mike McCrary at (262) 564-2982.
What is the course ID for MyMathLab?
The course ID for 804-106 (Introduction to College Math) is: zambo00331
How often should I check my E-Mail?
Every day until you have you have completed your second test. Then every other day.
The online homework is not showing on my screen. There is just a broken link.
The online homework will not work if you are using a McIntosh computer. You have to do it on paper. If you are not using a McIntosh, click the MYMATHLAB INSTALLATION WIZARD" hyperlink. Go to number 3 and install the MathXL player and the TESTGEN plug-in. I recommend installing anything else on that page the you have not already installed.
The online tests are not showing on my screen. There is just a broken link.
Click the MYMATHLAB INSTALLATION WIZARD" hyperlink. Go to number 3 and install the TESTGEN plug-in. I recommend installing anything else on that page the you have not already installed.
I can't access much of anything on the website?
System Requirements
To work with CourseCompass, your computer must meet the following system requirements:
Operating Systems Browsers*
PC Windows XP Firefox 2.0
Internet Explorer, Version 6.0
Internet Explorer, Version 7.0
Netscape Navigator, Version 7.2
Windows Vista Firefox 2.0
Internet Explorer, Version 7.0
Mac Macintosh OS 10.4 Firefox 2.0
Safari 2.0
Netscape Navigator, Version 7.2
Macintosh OS 10.5 Safari 3.1
* If you have earlier versions of these browsers, you can download a newer version from the appropriate manufacturer's website:
For Firefox, go to Firefox
For Internet Explorer, go to IE.
For Safari, go to Safari.
For Netscape Navigator, go to Netscape. (Netscape is no longer supported by AOL.)
AOL and AT&T Yahoo users: You cannot view CourseCompass using the AOL or AT&T Yahoo browsers. You can, however, use AOL or AT&T Yahoo as your Internet Service Provider to access the Internet, and then open one of the supported browsers within AOL or AT&T Yahoo to access CourseCompass.
Vista, Firefox, and Safari users: Although the platform on which CourseCompass is built (Blackboard 6.2.3.23) has not been certified by Blackboard for use with the Vista operating system and the Firefox and Safari browsers, a subset of CourseCompass features have been tested with and do support the configurations shown in the preceding table.
Connection speed
CourseCompass requires an Internet connection with a minimum connection speed of 57.6 kbps (kilobits per second). The faster your connection, the faster you will be able to view this site and some of your course's content. If you are experiencing slow download times, you may need a faster connection. In this case, contact your school's technology department.
Browser settings: Cookies and JavaScript options
CourseCompass uses cookies and JavaScript technology. Both of these features must be turned on in your browser, and are usually turned on by default. For instructions on how to view or change these browser options, see your browser Help.
MyLabs
Some course and multimedia components—such as MyMathLab—have specific operating system and browser requirements. MyMathLab requires Internet connection: Cable/DSL, T1, or other high-speed for multimedia content; 56k modem (minimum) for tutorials, homework, and testing.
Memory: 64 MB RAM minimum
Monitor resolution: 1024 x 768 or higher
Plug-ins: You need certain plug-ins and players from the MyMathLab Browser Check or Installation Wizard (found inside your course).
Additional software
To use multimedia material provided with some courses, you may also need to download and install additional software. If you're uncertain whether you'll need these resources, you can open your course and see what it requires. Note that not all plug-ins are supported by all browsers.
Depending on the requirements for your course, you may be prompted to install:
The player window that you use to answer questions online, such as the MathXL Player, the MyEconLab Player, and so on.
Adobe® Flash™ - Needed to run the player window in most courses and to view some tutorial videos.
Adobe® Reader® - Needed to view online CourseCompass guides and other PDF documents.
Adobe Shockwave® - Needed to view animations in some courses.
Apple® QuickTime® - Needed to view the tutorial videos and animations that accompany your course, or hear audio files in any of 30 audio, video, and image formats, including Flash.
Java™ plug-in - Needed to view the Virtual Classroom and Chat sessions in CourseCompass.
RealNetworks® RealPlayer™ - Needed to watch streamed media animations in some courses.
TestGen Player plug-in - Needed to view and take online TestGen tests in CourseCompass.
How do I contact technical support?
Staff is available to troubleshoot your technical problem during the following hours:
Monday through Friday, from 8 AM to 8 PM Eastern time (US and Canada)
Sunday, from 5 PM - 12 AM. Their phone numbers are Product Support: 1-800-677-6337 and
Customer Service for Individual Single Copy Purchases: 1-800-282-0693. The technical support website has a MyMathLab faq and additional contact information. You can send them your support questions using the Product Support Form My recommendation is to get someone on the phone. They can take a considerable amount of time to reply via e-mail.
How do I get access to the course, if I purchased a used book?
To buy access to the course, you need the Course ID (which is above), and a credit card or a Pay-pal account. Go to the following webpage to begin the process.
What is on the final exam?
Go to the Trig Unit button. The last link says what is on the final.
The bookstore is out of books. Now what?
If the bookstore is out of books on the Racine campus, ask them to have the Kenosha bookstore send one over to Racine. If the bookstore is out of books on the Elkhorn campus, ask them to have the Racine bookstore send one over to Elkhorn. If the Kenosha book store is out of books, . . .
|